Refund and Returns Policy

Last updated: September 19, 2026

This policy applies to purchases made directly from Porch Pirate Protection, LLC through PorchPirateProtection.com. Please review the terms below before placing an order.

Digital Products

Our digital products include the Porch Pirate Protection Guide, worksheet packs, the Complete Porch Pirate Protection Toolkit, and digital bundles. These products are delivered electronically; no physical product is shipped.

Once download access has been provided, we do not offer refunds for a change of mind, an accidental purchase, or a decision not to use the product. Please review the product description and file formats before purchasing.

If your download link is missing, a file is damaged, or you cannot access the purchased files, email us so we can help. We will provide a working link, replacement file, or other appropriate assistance. If we cannot provide a working product as described within a reasonable time, we will refund the affected purchase. We will also correct verified duplicate charges or billing errors.

These restrictions do not affect remedies for products that are materially different from their description or any rights you have under applicable law.

Physical Signs, Stickers, and Decals

Our signs, stickers, and decals are made to order through production and fulfillment partners. We do not accept change-of-mind returns or exchanges, including ordering the wrong size or design when the item supplied matches your order. Please check the dimensions, wording, quantity, and shipping address before purchasing.

Damaged, Defective, or Incorrect Items

If your physical product arrives damaged, has a manufacturing defect, or is not the item you ordered, please contact us at sales@porchpirateprotection.com promptly and within 30 days of delivery.

Please include:

Your order number and the email address used at checkout.
A description of the problem.
Clear photographs showing the issue and, where relevant, the packaging and shipping label.

Keep the item and packaging until we provide instructions. After reviewing the issue, we will arrange an appropriate replacement at no additional cost or a refund. If a return is necessary for a verified damaged, defective, or incorrect item, we will provide instructions and cover the required return shipping. We do not charge a restocking fee for these claims.

Damage caused after delivery by misuse, improper installation, or normal wear is not a manufacturing defect. The 30-day reporting period does not limit any longer period or remedy required by applicable law.

Contact Us Before Returning Anything

Please do not send an item back without contacting us first. The return address may differ from the sender address on your package, and some issues can be resolved without a physical return. We will tell you whether a return is needed and where to send it.

Order Changes and Cancellations

Email us as soon as possible to request a change or cancellation. Physical orders may enter production quickly, so we cannot guarantee changes or change-of-mind cancellations once production or fulfillment has begun. If we can cancel before that point, we will refund the canceled items and their associated taxes and shipping charges.

For digital purchases, contact us immediately if download access has not yet been provided. Once access is provided, the digital-product terms above apply.

If we cannot ship a physical order within the stated shipment timeframe, we will notify you of the delay and provide the cancellation and refund options required by applicable law. If we cannot fulfill your order, we will refund the unfulfilled items and their associated taxes and shipping charges.

Missing or Undelivered Orders

If your order has not arrived, or tracking shows delivery but you cannot locate it, contact us promptly. Check your delivery area, household members, building staff, and shipping address, and contact the carrier where appropriate. We will help investigate and determine the appropriate replacement, refund, or other resolution based on the circumstances and applicable law.

For more delivery information, see our Shipping Policy. We ship physical products only within the United States.

How Refunds Are Issued

We will email you when a refund is approved and process it promptly to the original payment method, within any timeframe required by law. Your bank or payment provider may take additional time to post the credit.

Refunds are based on the amount actually paid after discounts. A refund for a damaged, defective, incorrect, or unfulfilled item includes applicable taxes and the original shipping charges attributable to that item. If the entire physical order qualifies for a refund, we will refund the full original shipping charge. We will explain any partial refund before processing it.

If you have not received an expected refund, contact us at the email address below.

Affiliate and Third-Party Purchases

If you follow a link from our website and purchase from another company, that company is the seller. Its return, refund, cancellation, and warranty policies apply. Please contact that seller directly for assistance. Porch Pirate Protection cannot issue refunds for payments made to another seller.

Your Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot be waived under applicable law. Any mandatory legal rights apply regardless of the restrictions or reporting periods stated here. Changes to this policy apply to future purchases and do not reduce rights attached to earlier orders.